Contact Us

We're here to help! Whether you have questions about games, need technical support, or want to share feedback, our dedicated team is ready to assist you 24/7.

Get In Touch

Our customer support team is available around the clock to ensure your spinning experience is smooth and enjoyable. Choose your preferred contact method below.

Email Support

support@instantslotsapp.com

Response time: Within 24 hours

Live Chat

Available in-app 24/7

Instant support for urgent issues

Phone Support

+91 1800-XXX-XXXX (Toll Free)

Mon-Sat: 9 AM - 9 PM IST

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Frequently Asked Questions

Before reaching out, you might find your answer in our FAQ section. We've compiled solutions to the most common questions our slot players ask.

How do I withdraw my winnings?

Withdrawals are processed within 24-48 hours. Go to Wallet > Withdraw, enter the amount (minimum ₹100), and choose your preferred method - UPI, bank transfer, or Paytm. KYC verification is required for first withdrawal.

What is RTP and how does it work?

RTP (Return to Player) is the theoretical percentage of wagered money a slot pays back over time. For example, a 96% RTP means the game returns ₹96 for every ₹100 wagered on average. Each game's RTP is displayed in its info section.

My game froze during a bonus round. What happens?

Don't worry! Our system saves all game states. Simply restart the app and your bonus round will resume exactly where you left off. If issues persist, contact support with your username and we'll resolve it immediately.

How are jackpots triggered?

Jackpots can be triggered randomly on any spin or through specific symbol combinations depending on the game. Progressive jackpots grow with each spin across all players until someone wins. Higher bets often increase jackpot trigger chances.

Are the games fair and certified?

Yes! All our slot games use certified Random Number Generators (RNG) audited by independent testing agencies. Game outcomes are completely random and cannot be manipulated. Certificates are available in each game's info section.